Vietnam’s Railways finally decided to win back lost customers by transforming its cabins into an airline on rails after many years has been blaming low-cost airlines for its dwindling passenger.
Vu Anh Minh, chairman of the company’s board of directors, said that the Vietnam’s Railways company want to offering its passengers with hot meals similar to those served by airlines. As a result, the company has decided to work with the Aviation Academy to retrain its attendants.
Within 2017, six new first-class cabins will roll out as company’s plan.
The main railway hub of whole country in capital, Hanoi’s Railway Station, will also be refurbished with a new VIP lounge, providing high-class services for passengers before they board their trains, said by Mr.Chairman.
In addition, Minh said: “The railway network won’t change overnight, so we need to change service quality first”.
23 new coaches and 63 refurbished coaches put into use only in the first half of 2017 by Vietnam’s Railways Company as parts of their measures to win back passengers. The company also encourage customers to use its online booking system by offered a number of promotions including 50 percent discounts and random VND 10,000 ($0.44) tickets for passengers who use its website.
Wi-fi and phone charging counters for free have been put in major station accord the country. Restaurant cars have also been introduced on new first-class trips along popular routes.
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